SHIPPING & RETURNS
Shipping Policy !
Welcome to Blondify's shipping policy! Here, we aim to provide you with clear information about our shipping methods, packaging, and associated costs. We believe in transparent communication to ensure that you have a seamless shopping experience with us.
In addition, we strive to make the shipping process as smooth as possible for you. Whether it's standard delivery or express shipping, we've got you covered with reliable services tailored to your needs.
To maintain the highest standards of delivery and reliability, we will no longer ship to smaller or low-carrier destinations.
This change has been made because certain countries have limited courier availability, which can lead to higher costs, longer delivery times, and unreliable tracking. We want every customer to receive their order quickly, safely, and with the level of service Blondify stands for.
From now on, we will only offer shipping to selected major countries with premium courier connections:
United Kingdom, France, Italy, Germany, Switzerland, Belgium, United States, Canada, Australia, Netherlands, Dubai (UAE), Hong Kong, Singapore, Sweden, Austria, Poland, Finland , Spain , Ireland , Norway , Denmark , Greece , Saudi Arabia ,Portugal , Qatar , Malaysia , New Zealand , Kuwait and Hungary.
This adjustment allows us to ensure faster, safer, and more reliable deliveries .
Please note ; Shipping to certain destinations may have higher delivery cost due to limited courier routes and higher carrier fees.
During peak seasons and busy periods , we might experience higher than usual order volumes.
By placing an order during these times , you acknowledge that shipping delays may occur due to increased order volume.
We are sorry for any inconvenience this may cause and appreciate your understanding.
Return & Exchange Policy
At Blondify, we want you to shop with confidence. Our return policy is designed to offer you peace of mind in case you change your mind about a purchase or encounter any dissatisfaction with a product. We believe in straightforward and fair procedures to ensure your satisfaction and trust in our brand. If you are not entirely happy with your order , you may return or exchange item(s) within 2 weeks of the delivery date. Please bear in mind to be eligible for a return or exchange , items must be in their original condition, unused , and in the original packaging.
Important : Customers are responsible for arranging and covering the cost of return postage, as we do not provide prepaid return labels. We recommend using a tracked shipping service and keeping your proof of postage. Once your return has been sent, please send us the tracking number so we can monitor the parcel and confirm when it has been delivered to us.
RETURN & EXCHANGE HERE
https://portal.returngo.ai?shop=www.blondify.co.uk
NOTE : If this link does not work please copy and paste it on your external website or email us !
How does it work:
To initiate a return, please use the return link provided.
Once you access the link, you will be asked to enter your order number and select the reason for your return. After submitting your request, our team will review it and confirm whether the return has been approved.
If your return is approved, you will receive a confirmation email containing the return address and further instructions on how to send the package back to us.
Once the returned item is received and inspected, a full refund will be issued to your original payment method in accordance with our returns policy.
Please note that returns must meet our eligibility requirements to be accepted.
Refunds will be processed to the original method of payment within 7-10 business days after receiving the returned item(s).
Lost or Damaged Items
Damaged Items
If you receive a damaged item, please email us a video clearly showing the damage. Once verified, you will be offered two options:
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A full refund for the damaged item.
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A free replacement sent directly to your delivery address.
Lost Packages
If your package is confirmed as lost in transit, you can choose between:
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A full refund for your order, including shipping.
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A replacement order shipped to you at no additional cost.
We are committed to ensuring every customer receives their order or a satisfactory resolution.