International orders & customs policy
When placing an international order, it’s important to understand how customs duties and taxes work.
Customs duties, import taxes, and handling fees are charged by the destination country’s customs authority, not by Blondify. These charges are required by law and vary depending on your country, local regulations, and order value .
Why do some customers need to pay customs?
Each country has its own import rules. When a parcel arrives, customs may apply:
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Import VAT or sales tax
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Customs duties
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Handling or clearance fees
These charges are outside of our control and are not included in the product price unless stated otherwise.
Why do some brands include customs at checkout?
Some companies choose to include duties and taxes at checkout. In this case, the cost is still paid by the customer but is added to the total order amount.
At Blondify, we have chosen not to include customs fees at checkout. Instead, customs are paid directly to the courier or customs authority upon delivery.
This ensures:
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Full transparency
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Customers see the exact amount charged by customs
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We do not collect or profit from customs fees
When and how are customs paid?
If customs charges apply:
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The courier or customs authority will contact you via email or SMS
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Payment is made directly to them, not to Blondify
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Once paid, the package is released for delivery
What happens if customs are not paid?
If customs charges are not paid:
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The parcel may be held, returned, or abandoned by customs
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Delivery will not be completed until payment is made
Refunds & Returns
If a package is returned to us due to unpaid customs charges:
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A 80% refund will be issued once the package is received back
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Original shipping fees are non-refundable
Before placing an order
We strongly recommend checking your country’s import rules before ordering. By placing an order, you acknowledge and accept responsibility for any applicable customs charges.
If you have any questions, feel free to contact us before ordering we are always happy to help.
IMPORTANT !
If your order has been shipped to your destination country and customs charges are not paid, the parcel will be returned to us in the UK. In this case, only the cost of the products will be refunded. Shipping fees are non-refundable. If you wish to recover shipping costs, you must contact the shipping carrier directly.
Shipping fees are generally non-refundable because the courier has already provided the shipping service .
Refused Customs Duties & Returned International Orders
All international customers are responsible for paying any customs duties, import taxes and additional fees imposed by their country.If you fail or refuse to pay these charges, your parcel may be held by customs or returned to BLONDIFY.
Refunds for Returned Parcels
If your parcel is returned to our warehouse due to unpaid customs duties, you may request a refund once the parcel has been received and inspected. Please be aware that international returns can result in additional shipping and handling charges being imposed on BLONDIFY.
Where permitted by applicable consumer law, reasonable return shipping costs incurred due to unpaid customs duties may be deducted from your refund. Any deductions will be explained to you.
Why Are These Charges Applied?
These charges are intended to cover the additional expenses incurred by BLONDIFY when a customer refuses or fails to pay customs duties imposed by their country. When a parcel is returned to our warehouse, our shipping provider may charge us additional fees for transporting the package back to the UK. These costs are separate from the original shipping fee paid at checkout. The charges also account for the time, packaging materials, administrative work and handling involved in preparing, dispatching, receiving and inspecting returned orders. As these additional expenses arise from the customer’s failure to pay the required customs duties, BLONDIFY applies a 20% deduction to help recover these costs, subject to applicable consumer rights.
Reshipping Your Order
If you would like your returned order to be shipped again:
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You must pay the full shipping fee again before dispatch.
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You remain responsible for any customs duties or import taxes charged by your country.
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Any outstanding return shipping charges may also need to be settled before reshipping, where applicable.